Baan Crest consulting solutions overview

Our Services

Three Structured Consulting Engagements

Each service is designed with a defined scope, clear deliverables, and a timeline shaped around your organisation's pace.

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Our Methodology

How We Approach Every Engagement

Every Baan Crest engagement follows a consistent methodology: listen first, then assess, then recommend. We do not arrive with a pre-written report waiting to be populated. We conduct real investigation — document review, structured interviews, workshops with relevant stakeholders — and we shape our findings to what we actually discover, not what is convenient to say.

Scoping Call

Understand your context and priorities

Agreement & Access

Sign NDA, agree scope, share materials

Active Work

Analysis, interviews, workshops

Report & Debrief

Written report and presentation session

Engagement 01

Corporate Governance Review

฿9,200 4 Weeks

A structured assessment of your organisation's governance framework, covering board composition, decision-making protocols, oversight mechanisms, and reporting structures. The engagement includes document review, interviews with board members and senior management, and benchmarking against regional governance standards.

The final output is a governance assessment report with observations on current practices and a clear set of recommendations for strengthening accountability and transparency structures.

What Is Included

Governance framework document review
Structured interviews with board and senior management
Benchmarking against regional governance standards
Governance assessment report with prioritised recommendations
Findings presentation session for relevant stakeholders

Best For

Organisations with evolving board structures, those preparing for regulatory review, family businesses transitioning toward professional governance, and organisations seeking greater clarity in accountability frameworks.

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Engagement 02

Customer Experience Mapping

฿17,900 5 Weeks

A research-driven engagement that traces the full arc of how customers interact with your organisation — from initial awareness through ongoing relationship. Using a combination of customer interviews, journey mapping workshops, and touchpoint analysis, this service reveals where experiences are strong and where friction may be diminishing satisfaction or loyalty.

Deliverables include a visual journey map, a friction-and-opportunity report, and a prioritised improvement plan with suggested metrics for tracking progress.

What Is Included

Customer interview series (minimum 8 participants)
Internal journey mapping workshop with key teams
Touchpoint analysis and friction identification
Visual customer journey map (digital and print-ready)
Friction-and-opportunity report with prioritised improvement plan

Best For

Organisations experiencing declining customer retention, those launching new services, companies seeking to understand loyalty drivers in more depth, and leadership teams whose customer feedback is limited to satisfaction surveys.

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Engagement 03

Digital Readiness Assessment

฿34,500 8 Weeks

A comprehensive evaluation of your organisation's preparedness for digital tools and platforms across operations, marketing, and internal collaboration. The engagement covers technology inventory, digital skills assessment, process digitisation opportunities, and vendor landscape review.

Designed for organisations that want to approach digital evolution thoughtfully rather than reactively, with particular attention to change management considerations and team readiness — not just technology selection.

What Is Included

Technology inventory and digital skills assessment
Process digitisation opportunity mapping
Vendor landscape review for relevant tool categories
Digital readiness scorecard across six organisational dimensions
Phased adoption roadmap and budget estimation framework

Best For

Organisations at the start of a digital transformation initiative, those that have invested in digital tools without clear adoption, leadership teams navigating conflicting vendor recommendations, and companies planning technology budget allocations for the following fiscal year.

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Comparison

Choosing the Right Engagement

Each engagement addresses distinct organisational needs. This overview helps identify which is most relevant to your current situation.

	Governance Review	CX Mapping	Digital Readiness
Starting Price	฿9,200	฿17,900	฿34,500
Duration	4 weeks	5 weeks	8 weeks
Primary Focus	Board & leadership	External customers	Internal operations
Interviews Required
Workshop Sessions	—
Written Report
Presentation Session

Shared Standards

Professional Protocols Across All Engagements

Data Privacy

All data handling complies with Thailand's PDPA. Client information is never shared or referenced elsewhere.

NDA Before Access

Non-disclosure agreements are signed and in place before any documents, data, or interviews take place.

Check-In Milestones

Structured review points are built into every engagement, ensuring alignment as the work progresses.

Quality Review

All deliverables undergo internal review before being presented to the client. First drafts are not final outputs.

Not Sure Which Engagement Fits?

A brief initial conversation with Araya or Krit can help identify which engagement — if any — is a sensible fit for what you're working through. There's no expectation attached to that conversation.

Talk to the Team